Refund policy

Last updated: October 19, 2026

Returns

We do not accept change-of-mind returns for fresh food and drinks.

If your food or drink arrives damaged or spoiled, or you receive an incorrect item, please contact us promptly at info@passionjuiceco.com so we can assess the issue and arrange a refund or replacement as appropriate.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us promptly if an item is damaged, spoiled, defective or incorrect. Please include your order number and a description of the issue.

Exceptions and non-returnable items

Fresh food and drinks are not eligible for change-of-mind returns. This does not affect the consumer protection rights described below.

Exchanges

We do not offer change-of-mind exchanges for fresh food and drinks. Contact us about damaged, spoiled or incorrect items so we can assess a refund or replacement.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Bottle returns

You can return your bottles when we deliver your order. Bottle returns are separate from product returns and refund requests.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@passionjuiceco.com.